**ONLINE BANKING IMPORTANT INFORMATION**

Online Banking and Bill Pay

If you are logging into Home Banking and Bill Pay for the first time after our computer system conversion on September 2, 2008 please read the following important information.

As part of this upgrade, your User ID and Password for City of Boston Credit Union Home Banking was reset on September 2, 2008. Upon your initial login on or after September 2, 2008 you will be required to do the following:

• Link to City of Boston Credit Union Home Banking through the Credit Union’s web page at www.cityofbostoncu.com and click on the Home Banking link in the upper left corner.
• Enter the following in the User ID box: Your initial default User ID will be your six digit member number plus two zeros on the end. (For example, if your member number is 123456, your initial default User ID will be 12345600.)  Then press continue.
• Enter your password in the Password box. Your initial default password will be the last 4 digits of your zip code plus the last 4 digits of your Social Security Number (total of 8 digits).  Then press continue.
• After login, you will be required to change your initial User ID to one of your choice (between 8-20 characters) and default password to one of your choice (between 6 and 32 characters), and as part of our new enhanced security, you will be prompted to select personal identifiers. You will be required to establish security questions and choose a photo image.
• Please note, if you have NOT been able to successfully log in after following the instructions above, please contact the Credit Union at 617-635-4545.

Important Information About Your Online Accounts

• If you are a current bill pay user and have added a new “payee” in the last 30 days for an automatic recurring monthly payment, that new “payee” may not immediately carryover to the new system. When Home Banking service comes back online Tuesday, September 2, 2008 you will need to login to Home Banking to verify if the new “payee” is still present, if the new “payee” is not present it will carryover in a second sweep of account information and will be uploaded by Friday, September 5, 2008. For assurance you should check any new payees you may have added in the last 45 days to be sure they carried over into the new system.
• Prior history of bill pay transactions will not carry over to the new system. If this is information you feel you may need, we suggest you login to Home Banking before August 28, 2008 and print out a copy of prior bill pay history for your records.
• 45 days of prior history of account information will carry over to the new system.

If you have any questions about this transition please do not hesitate to contact us at 617-635-4545.

Helpful Tips

• City of Boston Credit Union Home Banking works best with the following browser software. Windows: Firefox 1.5 and 2.0, Microsoft Internet Explorer 6 and 7, AOL 9.0 Macintosh: Firefox 1.5 and 2.0, Safari 3.0 and 3.1
• If you had City of Boston Credit Union’s previous Home Banking site set up as a favorite on your computer, upon initial login to Home Banking when service resumes on September 2, 2008 you will need to delete your current favorite or bookmark to CBCU Home Banking and enter Home Banking through the Credit Union’s Home page at www.cityofbostoncu.com and click the link for Home Banking in the upper left corner. Once you have reached the new Home Banking log in page you can then save that link as a favorite or bookmark for easy access in the future.
• If you have any problems with Home Banking after successfully logging in the first time after the system upgrade you can click on the “Help” button that appears on each screen to access a comprehensive online help section. If you prefer to speak with a Home Banking Service Representative you can call our 24/7 Home Banking Help Line at 877-401-5686. Please note the Help Line has been designed to specifically help guide you through the process of using Home Banking and Bill Pay, if you have specific account questions you will need to contact the Credit Union directly at 617-635-4545.

Website Browser Support

Main Site:

The following browsers work best with City of Boston Credit Union's main website: Internet Explorer 5.5 or higher or Mozilla/Firefox 1.0 or above.

Home Banking and Bill Pay Site:

City of Boston Credit Union Home Banking works best with the following browser software. Windows: Firefox 1.5 and 2.0, Microsoft Internet Explorer 6 and 7, AOL 9.0 Macintosh: Firefox 1.5 and 2.0, Safari 3.0 and 3.1