Like everyone, City of Boston Credit Union is staying on top of developments with COVID-19 (“Coronavirus”) and updated guidance from state and federal authorities.  As you know the Covid-19/Coronavirus is evolving rapidly with many updates increasing new preventative measures to steam the spread of this pandemic.  We have been working to balance our operations to continue to serve our members while also protecting the well-being and health of our staff. 

Over the past several days we have decided to limit the hours of public access to our offices and branches in consideration of the safety of both our employees and members during this crisis. 

When determining this limit in hours we have assessed how best our members can access our services, encouraging members to utilize our remote access points- ATMs, debit cards, online banking and loan applications and our mobile App while also taking into consideration the drive-thru teller windows at two of our offices.  However, we do recognize that many of our members rely on branch lobby service and are more comfortable making in person transactions.  For those members that do visit our offices in person we ask that you do your best to abide by social distancing guidelines, keeping a distance of six feet between yourself and others and also be mindful of those that may be considered more susceptible to contract the virus.

Effective Monday, March 23, 2020 - REDUCED HOURS WILL BE:

Canton, Dorchester, South Boston, West Roxbury
Lobby Hours 

Weekdays:   8 AM to Noon
Saturday:     9 AM to Noon
Office hours available daily from Noon until 1 PM, by appointment only
Please contact your local branch to make an appointment

Canton and West Roxbury
Drive-up Hours

Weekdays:    8 AM until 6 PM every day
Saturday:      9 AM till Noon

City Hall Hours
Mon.-Thur.:   9 AM to Noon
Friday:            8 AM to Noon
Office hours available daily from Noon until 1 PM, by appointment only
Please contact your local branch to make an appointment

* Our restricted access offices for FM Global Employees at FM Global offices in Norwood and Johnston, RI have been closed by FM Global and we are not allowed access until further notice.

Please remember that your City of Boston Credit Union deposits are insured up to $250,000 by the National Credit Union Share Insurance Fund (NCUSIF), which is operated and managed by the National Credit Union Administration (NCUA), a federal government agency.  City of Boston Credit Union also maintains excess share and deposit insurance through the Massachusetts Credit Union Share Insurance Corporation (MSIC) fully insuring deposits in excess of the NCUA limits.

PLEASE UNDERSTAND THAT IT MAY BE NECESSARY TO ADJUST THE ABOVE HOURS OF OPERATION OR CLOSE AN OFFICE AT A MOMENT’S NOTICE BASED UPON HOURLY EVOLVING CIRCUMSTANCES.  WE WILL INFORM YOU PROMPTLY OF ANY CHANGES. PLEASE CONTACT OUR OFFICES OR CHECK OUR WEBSITE BEFORE YOU VISIT OUR OFFICES TO DETERMINE OUR HOURS OF OPERATION.

How we are protecting our members and staff:

  1. Hand sanitizer, disinfectant wipes and tissues are available for employee and member use.
  2. Our employees have latex gloves to wear.
  3. Our employees have face masks to wear if they choose.
  4. We have notices in lobby to remind members waiting of proper social distancing at least 6 feet between members waiting for business and in the lobby waiting area.
  5. We have placed tape on lobby floor in front of teller line marking the area to wait at while waiting for a transaction to be completed.
  6. We will be limiting the number of people in any branch to no more than 10 people at any one time per the emergency order announced by Massachusetts Governor Baker on March 23, 2020.
  7. To support member and colleague health, our cleaners have enhanced and increased cleaning protocols in all of our branches.

For those visiting our branches, we offer this guidance from the CDC about how you can help prevent the spread of COVID-19:

  • Wash hands often with soap and warm water for at least 20 seconds.
  • Avoid touching your eyes, nose, and mouth.
  • Clean things that are frequently touched (like doorknobs and countertops) with household cleaning spray or wipes; this includes your cellular telephones, television remotes, and kitchen utensils.
  • Cover coughs and sneezes with a tissue or the inside of the elbow.
  • Stay home if you are feeling sick.
  • Remain alert for fever, cough, or difficulty breathing and contact your primary care physician if you develop these symptoms.